If you wish to return or exchange your purchase you must notify us within 7 days of receiving your product via email or by calling us on +44 208 1856 961. To request a returns label. Please note that we do not offer a free returns service, you are required to pay for the transportation off any unwanted return yourself.
In the unlikely event that you have received a product(s) you did not order or pay for, please contact us to arrange a collection immediately. Should you fail to return the goods or not allow us to collect them, CultHome will seek to obtain payment for the goods via your original method of payment.
If you are returning from abroad then you are required to arrange and pay for the return. Please contact us for return address and make sure to include your customer order details with the package, as we cannot process the returned goods without these.
Before returning your purchase, please ensure the goods are in the same condition as they were originally sent. Unwanted items must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. Items must not have been used or assembled in any way.
We do not accept responsibility for items lost or damaged in transit back to us. If returning you purchase by mail we recommend that you get proof of postage. WE must receive goods back in a re saleable condition within 14 days of delivery.
CultHome Ltd retains the right to refuse a refund on any item deemed not to be resalable. Returns from outside the UK CultHome cannot arrange any collections of unwanted or faulty goods from outside the UK.
If your order is faulty, we will ask you to arrange the shipping of the goods back to us. We will also request a tracking number for goods returned so we can follow the return parcel.
If you simply wish to return unwanted goods, then you will have to cover the return delivery charge. Please contact us should you have any questions on the above, please contact us.
Please note refunds can take up to 14 days.